Deutsch in Graz [dig] – Gemeinnütziger Verein Deutsch in Graz, Joanneumring 20, 8010 Graz, ZVR number 867536125, office@dig.co.at, www.dig.co.at

1. Scope
These General Terms and Conditions, in their current version, form part of all contracts with Deutsch in Graz [dig], in particular all course and exam registrations and bookings. Deviating agreements are only valid if made in writing. The prices stated are valid until 31.12.2026.

2. Registration
2.1 We accept binding course registrations and changes of booking by email to office@dig.co.at, via www.dig.co.at or in person at our office at Joanneumring 20.
2.2 For a language trip (course with accommodation), you will receive an invoice and a confirmation of registration with all information on the course and accommodation.
2.3 We work exclusively with professionally qualified teachers. A change of teacher is possible at any time.

3. Payment
3.1 The full invoice amount must be paid before the course starts. Please state the invoice number with bank transfers and transfer free of charges for Deutsch in Graz. Any bank charges, including for refunds, are borne by the customer.
3.2 You can pay by bank transfer, by credit card or in cash up to an amount of € 250.
3.3 Bank details: Gemeinnütziger Verein Deutsch in Graz, Raiffeisen-Landesbank Steiermark AG, Kaiserfeldgasse 5, 8010 Graz, IBAN AT76 3800 0001 0560 5498, BIC RZSTAT2GXXX
3.4 Course fees are exempt from VAT under the Austrian VAT Act 1994 (Umsatzsteuergesetz 1994) and are partly tax-deductible.
3.5 The full course fee is due no later than the first day of the course. This also applies to participants referred by an agency or institution.
3.6 In the event of late payment, there is no entitlement to a place on the course.
3.7 The course price includes teaching materials (books, copies) and liability insurance.

4. Late Payment
4.1 We charge the following fees for reminders: payment reminder free of charge, 1st reminder € 7, 2nd reminder € 15.
4.2 From the 2nd reminder onwards, you owe the regular course price without any discounts or reductions granted, plus reminder fees. If this reminder also remains unsuccessful, we will pass the claim on to a debt collection agency.

5. Number of Participants and Course Delivery
5.1 A course has a maximum of 16 participants. Once this number is reached, we may decline further registrations. Places are allocated in the order in which payments are received. If the maximum is exceeded due to level changes, we will split the group from 17 participants. In language programmes for young people and school classes, up to 18 participants are possible.
5.2 The minimum number of participants is generally 6; different minimum numbers are stated for the respective course on www.dig.co.at.
5.3 If the minimum number is not reached, the course can still take place if the participants jointly pay the difference or agree to a correspondingly reduced number of lessons. Otherwise, or for organisational reasons, we may cancel a course or – with the consent of the majority of participants – change the timetable. In the event of a cancellation, we will inform you before the course starts and refund any payments already made. Compensation for any further costs is excluded.
5.4 A complaint about the course only entitles you to reclaim the course fee in the case of significant and obvious defects.
5.5 You can register for a specific sub-level. The final placement takes place on the first day of the course with a placement test and in consultation with the course teacher. You are purchasing a language course, not a fixed level: a change to a higher or lower course during the course entitles you neither to discontinue the course nor to a refund of the course fee.
5.6 Lessons take place in our premises at Joanneumring 20, 2nd and 3rd floor, 8010 Graz. In the event of high demand, we may use equivalent course rooms in the immediate vicinity.
5.7 Our courses generally take place in person. Participation via Zoom is generally possible; for this you need your own device and internet access. If in-person teaching is not possible due to official orders or comparable circumstances, online teaching via Zoom is considered an equivalent substitute without entitlement to a price reduction. Audio and video recordings of lessons are not permitted.
5.8 If a teacher is unavailable, a suitable substitute will teach or the missed lesson will be made up at the end of the course.
5.9 Public holidays are lesson-free and are taken into account in the timetable. If several public holidays fall within a course, the course is extended accordingly.

6. Private Lessons and Corporate Courses
Private lessons are available on request at any time; corporate courses are arranged individually. You set the dates in consultation with your teacher. Changes or cancellations must be notified in writing by 3:00 pm on the previous day at the latest; otherwise, the lessons agreed for that day, including any travel allowance, will be charged in full.

7. Attendance and Confirmation of Attendance
7.1 Participants undertake to attend at least 80 % of the lessons. Attendance is recorded on an attendance list.
7.2 If this minimum attendance is not reached, we may refuse to issue confirmations of attendance, certificates or other documents.
7.3 Absences are only excused for important reasons, such as illness with a medical certificate or documented professional obligations. Excused absences do not count towards minimum attendance either. In cases of particular hardship, an opportunity to make up lessons may be offered upon written request, provided this is organisationally possible.
7.4 Irregular attendance, late entry or early withdrawal do not entitle you to a refund or price reduction.

8. Funding and ÖIF Vouchers
8.1 Funding bodies generally only cover the course fee if at least 80 % of the lessons were attended. Otherwise, participants bear the course fee themselves and, where applicable, arrange for reimbursement.
8.2 Please hand in the blue ÖIF voucher at the office before the course starts, as we are required to report your participation to the ÖIF. Vouchers submitted only during or after the course cannot be taken into account for the current course.

9. Cancellation of Courses and Accommodation
9.1 You may withdraw from the course and from any booked accommodation without giving reasons up to 10 calendar days before the course starts. In this case, we charge a cancellation fee of € 80 per course plus any expenses incurred by us.
9.2 Cancellations must be made in writing by email to office@dig.co.at. Neither non-payment of the fee, nor notifying the teacher, nor non-attendance of the course constitutes a cancellation.
9.3 In the event of a later cancellation, non-attendance or if no cancellation is made, the full course fee is payable.
9.4 If two or more courses are booked, a uniform cancellation policy applies to all courses; individual courses cannot be cancelled separately.

10. Exams (ÖSD, ÖIF, telc)
10.1 The exam fee must be received in full in our account no later than 7 working days before the exam date. Otherwise, the registration will be cancelled automatically and participation in the exam will not be possible.
10.2 Upon payment of the exam fee, you receive a fixed exam date. We then order the exam materials and provide the examination staff in accordance with the requirements of the exam providers.
10.3 Exams can only be cancelled in writing; cancellations by telephone are not possible.
10.4 Cancellation is possible up to 2 weeks before the exam for an administration fee of € 80. For cancellations from 14 days before the exam, the full exam fee is payable, even if you do not take the exam.
10.5 You may nominate a substitute candidate: for ÖIF exams up to 4 days, for ÖSD exams up to 1 day before the exam.
10.6 If you do not attend, the full exam fee is payable. Anyone arriving late for the exam can no longer take it; exam fees are payable again for a new attempt.
10.7 A valid photo ID must be brought to the exam (valid passport, valid Austrian driving licence or valid Austrian residence card). Without valid ID, you cannot take the exam and the full exam fee is payable; a further free attempt is not possible.

11. Liability
11.1 We accept no liability for items brought along such as clothing, valuables, money or course materials, except in cases of intent or gross negligence.
11.2 Participants must compensate for any damage they cause, for example in the course rooms.

12. Visa
12.1 Deutsch in Graz is not responsible for issuing visas or residence permits. Participants are themselves responsible for complying with applicable passport, visa, currency and customs regulations.
12.2 If a visa is required for the course, we will only issue a confirmation of registration ("letter of acceptance") for submission to the Austrian embassy once the full fee for course and accommodation has been paid.
12.3 If no visa has been issued by 10 working days before the course starts, you must inform us of this in writing by that date. We will only refund the course fee upon presentation of a final negative visa decision, less bank charges and an administration fee of € 80 per course.
12.4 If notification is not made in time, no refund is possible. Instead, you may take part in an online course or postpone the course.

13. Data Protection and Photos
13.1 We process your personal data to handle your registration and the course operation as well as for legally required reports, for example to the ÖIF. We maintain data confidentiality in accordance with applicable data protection regulations. Details can be found in our privacy policy at www.dig.co.at.
13.2 We will only send you information and offers by email, text message or telephone if you have given your separate consent.
13.3 We only use photos or videos in which you are recognisable in our advertising materials with your separate consent in the registration form.
13.4 You may withdraw both consents in writing at any time.

14. No Right of Withdrawal under the FAGG
The right of withdrawal under Section 11 of the Austrian Distance and Off-Premises Contracts Act (FAGG) does not apply pursuant to Section 18 (1) (10) FAGG. Our courses and exams are services related to leisure activities for which the contract specifies a particular date or period. The conditions in Sections 9 and 10 apply to cancellations.

15. Final Provisions
15.1 Set-off against counterclaims is excluded. For consumers, this does not apply if we are insolvent or if the counterclaim is legally connected with their obligation, has been established by a court or has been acknowledged by us.
15.2 Should individual provisions be invalid, the remaining provisions remain valid. An invalid provision shall be replaced by a permissible one that comes closest to its intended meaning.
15.3 Austrian law applies. The place of jurisdiction is the competent court in Graz; for consumers, the statutory places of jurisdiction under Section 14 of the Austrian Consumer Protection Act (KSchG) apply.
15.4 Subject to changes in the programme and printing errors.
Last updated: 08.10.2026
In case of doubt, the German version of these General Terms and Conditions shall prevail.